Return Policy

We want you to be completely satisfied with your purchase. However, we understand that there may be times an item needs to be returned/ exchanged. No worries! We have a 24-hour return policy, which means you have 24-hour after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags and in it’s original packaging. You’ll also need proof of purchase. 

 

To start a return, you can contact us at cqboutique19@gmail.com. The return shipping fee is the responsibility of the customer. We do not provide return shipping labels. We will notify you once we receive and inspect your return, and let you know if the refund is approved or not. If approved, you’ll be automatically refunded on your original payment method. 

 

The following items are excluded and cannot be returned:

• Free gifts or promotional items
• Items marked FINAL SALE
• Discounted, sale, and/or clearance items
• Sunglasses
• Bodysuits
• Swimwear / Cover-ups
• Lingerie
• Visibly Worn items
• Select White Items
• Items outside of policy window

 

Please ensure that your address is correct when you place your order. In the event that your order is returned to us as undelivered there will be a 10% restocking fee deducted from your refund. If we issue a refund it will be minus the restocking fee and the shipping cost.